ORDERS & RETURNS
Can I change or cancel my order?
If your order hasn’t been processed yet, changes or cancellations may be possible. Please reach out to us as soon as you can and include your order number.
I entered the wrong shipping address. What should I do?
Contact us immediately. If your order has already shipped, we may not be able to update the address and delivery will be handled by the courier.
My order shows as delivered, but I didn’t receive it. What should I do?
Check around your delivery area and with neighbors or building management if applicable. Make sure the shipping address on your order is correct. If you still can’t locate your package, contact us and we’ll assist you.
What is your return policy?
Eligible items may be returned within the timeframe outlined in our Returns Policy. Items must be unused and in their original packaging.
Can I return an item from a Buy 1 Get 1 Free promotion?
Items purchased as part of a promotional offer are considered a bundle. If returning part of the order no longer meets the promotion requirements, the refund may be adjusted.
Do you offer exchanges?
When available, exchanges can usually be processed faster once the returned item has been received and approved.
What if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery and include clear photos along with your order number. We’ll make it right.
SHIPPING
Where do you ship?
We ship to most countries worldwide. If your country isn’t available at checkout, please contact us and we’ll be happy to look into alternative options.
How long does shipping take?
Shipping times vary based on location and seasonal demand. An estimated delivery timeframe will be shown at checkout, and you’ll receive tracking details once your order ships.
Will I receive tracking information?
Yes. As soon as your order is dispatched, a tracking link will be sent to you via email or SMS.
Why hasn’t my tracking updated yet?
Tracking updates may take 24–72 hours to appear after your order has shipped, especially during busy periods.
Do you ship on weekends or holidays?
Orders are processed on business days. However, some carriers may deliver on weekends depending on your location.
Will I be charged customs or import fees?
International orders may be subject to customs duties, VAT, or import taxes based on your country’s regulations. These fees are determined by local authorities and are the responsibility of the customer.
My package is delayed. What should I do?
Shipping delays can occur due to customs processing, carrier volume, or peak seasons. If your package has not updated for an extended period, please contact us and we’ll assist in investigating.
PAYMENT
What payment methods do you accept?
We accept major debit and credit cards, along with any local payment options available at checkout. This may include Apple Pay, Google Pay, or Shop Pay where supported.
Is my payment secure?
Yes. All payments are encrypted and processed through trusted, secure payment providers.
Can I use multiple discount codes?
Discount codes generally cannot be combined unless otherwise stated.
Why was my payment declined?
Payments may be declined due to bank security measures, incorrect billing details, or insufficient funds. We recommend trying another payment method or contacting your bank for assistance.
When will I be charged?
Your payment will be processed immediately after your order is placed.
PRODUCT INFORMATION
What materials are your bracelets and jewelry made from?
Materials vary by product. Full material details can be found on each individual product page.
Will the jewelry tarnish or fade?
With proper care, your jewelry should maintain its shine over time. To extend its lifespan, avoid exposure to water, sweat, perfumes, lotions, and harsh cleaning products.
Is your jewelry waterproof?
We do not recommend wearing jewelry while showering, swimming, or exercising. Prolonged exposure to water and chemicals can affect its appearance and durability.
Is the jewelry hypoallergenic?
Many customers with sensitive skin wear our jewelry comfortably, but reactions may vary. Please review the product description for specific material information.
How should I care for my jewelry?
Store your jewelry in a dry place, gently clean it with a soft cloth after wearing, and avoid contact with moisture, perfumes, and chemicals.
Will my order arrive in a box or pouch?
Packaging may vary depending on the item and availability. For gift packaging options, please check the product page or contact us directly.
GENERAL
How can I contact you?
The quickest way to reach us is via email or through our contact form. Including your order number will help us assist you faster.
What are your customer support hours?
We respond as promptly as possible during business days. Response times may be slightly longer during high-demand periods.
Do you offer promotions or Buy 1 Get 1 Free deals?
We run limited-time promotions throughout the year. Any active offers will always be displayed on our website.
How can I become an influencer or affiliate?
Please send your social media links and engagement details through our contact page or by email with the subject line “Influencer” or “Collaboration.”